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When asked to provide 'continued management training' for first-time managers in this multinational organisation, we dared to go a step further than continue the delivery of the expected training programme. We went off the script. We re-created the material which now forms a three day development programme that leaves each manager with the knowledge and skills to start to behave more effectively.
The bottom line results of this activity are starting to become increasingly visible as individuals and teams become more effective in every aspect of their dealings with others, from staff to clients, with whom more fulfilling and engaging relationships are being realised. The result of this is of course increasing profitable fees, more effective consultant utilisation and greater opportunity for business referrals.
One of the teams asked how they might become more effective as a team. When asked what effects they would hope to see as a result of the team becoming more effective, the answers were related to improved cross-team communications, demonstrably better working relationships and a better understanding of how to get the very best out of others. The results of these behaviours in turn is leading to already improved links with key clients, faster turnaround on projects and more efficient fee collection.
Now we are developing a similar process for other areas of the organisation, with the same focus on being able to see and to measure the effect of changed behaviours.
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